Why buy new phones?

The definition that we like the most is: “At precisely the moment when your current phone system no longer fulfills modern business needs”.

We become comfortable with our older (legacy) systems, and it is far easier to avoid change (continuing to live with limitations) than is it to face the stress of selecting, changing to, and learning to use a new phone system.

It is precisely because we depend so heavily on our phone systems (as well as being the outside world’s primary way to contact us) that we are obligated to regularly revisit whether our current setup is getting the job done.

Increasingly needing to do more with less, the tools that we choose becomes ever more important for increasing productivity, as well as in presenting a professional image to our clients.

Questions to ask of your business:

• Are we handling multiple inbound calls well?
• Can clients connect with the right party in less 15 seconds or less?
• Does our voice mail sound professional, and is it easy to use?
• Can we conference callers together in an efficient way?
• Are customers greeted in a professional manner prior to selecting options in our auto attendant?
• Do we have music on hold? Better yet, do we have a professionally produced company announcement while on hold?
• How long has it been since audited our auto attendant (make sure it works correctly)?
• Can we answer every single call efficiently even when we are not in the office?
• If a prospect calls for the first time and receives a busy signal, will that prospect redial or will they take their business elsewhere?
• Do you know for sure whether your business is being negatively impacted by one or more of these issues?

If the answer to any of these questions is no (or you are unsure), it may be time to consider a change. Digital I/O offers evaluations without cost and no obligation to purchase. This is a great way to find out how your current system compares with features currently offered by industry leaders.