Privacy Policy

10DLC Privacy Notice

Privacy Policy – SMS & 10DLC Messaging

  1. Introduction

Digital I/O Inc. (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in a safe and responsible manner.​

This Privacy Policy explains how we collect, use, and protect information when you visit our website or interact with our SMS/text messaging programs delivered via 10‑Digit Long Code (“10DLC”) numbers.​

By using our website or enrolling in our SMS programs, you agree to the practices described in this Privacy Policy.

  1. Information We Collect

We may collect the following categories of information:​

  • Contact information: name, mobile phone number, email address, and mailing address.
  • SMS interaction data: message content you send to us, message delivery information, opt‑in and opt‑out timestamps, and related metadata (such as short codes or 10DLC numbers used).
  • Website usage data: IP address, browser type, device identifiers, pages visited, and referral URLs collected through cookies or similar technologies where applicable.
  • Account and preference data: communication preferences, consent records, and settings related to SMS and other communications.
  1. How We Collect Information

We collect information in the following ways:​

  • Directly from you when you:
    • Fill out forms on our website.
    • Provide your phone number and consent to receive SMS messages.
    • Contact us by phone, email, text message, or other channels.
  • Automatically when you interact with our website or SMS services, including through log files, cookies, and similar technologies (where permitted by law).
  • From authorized integrations or third‑party tools that you connect with our services (for example, CRM or marketing platforms), consistent with your permissions.
  1. How We Use Your Information

We use personal information for the following purposes:​

  • To provide and manage our SMS campaigns, including messages sent over 10DLC numbers.
  • To record and honor your opt‑in and opt‑out choices and maintain compliance with carrier and regulatory requirements.
  • To communicate with you about our products, services, promotions, updates, and account‑related information, where permitted.
  • To monitor, analyze, and improve our website, SMS programs, and customer experience.
  • To detect, prevent, and respond to fraud, abuse, security incidents, and other harmful activity.
  • To comply with legal obligations and respond to lawful requests from public authorities.
  1. No Sale or Sharing of SMS Consent or Data for Marketing

We maintain strict privacy practices for SMS data and consent.​

  • Text messaging opt‑in data and consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.
  • Personal information collected for SMS programs (including phone numbers and consent records) is used solely to send messages as described in this Privacy Policy and as required to operate the service, or as required by law.

If information must be shared with service providers to deliver messages (for example, messaging carriers or gateway providers), it is done only for service delivery and not for their own marketing use.​

  1. How We Share Information

We may share information as follows:​

  • Service providers and vendors: with third‑party providers that perform services on our behalf, such as SMS delivery, hosting, analytics, and customer support, under contracts requiring appropriate confidentiality and security.
  • Legal and compliance: with law enforcement, regulators, government authorities, or other third parties when required by law or to protect our rights, privacy, safety, or property.
  • Business transfers: in connection with a merger, acquisition, reorganization, sale of assets, or similar transactions, subject to appropriate safeguards.

We do not allow third parties to use SMS opt‑in data or consent for their own marketing purposes.​

  1. SMS Program Terms, Opt‑In, and Opt‑Out

Opt‑In

By providing your mobile phone number and agreeing to receive text messages from Digital I/O Inc., you consent to receive SMS or MMS messages related to:​

  • MFA codes or Account notifications
  • Message frequency: will be as minimal as possible.
  • Message and data rates may apply.

You confirm that you are the subscriber or usual user of the phone number you provide and that you are authorized to receive messages at that number.

Opt‑Out

You may opt out of receiving SMS messages at any time by:​

  • Replying “STOP” to any message we send; or
  • Contacting us at tech@digitalio.com or 619-423-4474 and requesting to be removed from SMS communications.

After you text “STOP,” you may receive a confirmation message that your opt‑out has been processed. No further SMS messages will be sent to your number unless you subsequently opt in again.

Help and Support

For help regarding our SMS messaging, reply “HELP” to any message or contact us at:​

  1. Data Retention

We retain personal information, including SMS and consent records, for as long as necessary to:​

  • Provide services and operate our SMS programs.
  • Maintain records required for 10DLC campaign compliance and audit purposes.
  • Satisfy legal, tax, accounting, and regulatory requirements.

When information is no longer needed, we will delete, anonymize, or otherwise handle it in accordance with applicable law.

  1. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, or destruction.​

These measures may include encryption, access controls, secure storage, and regular security reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

  1. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:​

  • Access: request confirmation and a copy of personal information we hold about you.
  • Correction: request that we correct inaccurate or incomplete information.
  • Deletion: request that we delete certain information, subject to legal exceptions.
  • Restriction or objection: request that we restrict or stop certain processing.
  • Withdrawal of consent: where processing is based on consent, you may withdraw it at any time (for SMS, this includes replying “STOP”).

To exercise these rights, contact us using the details in the “Contact Us” section below. We may need to verify your identity before processing certain requests.

  1. Cookies and Online Tracking

Our website may use cookies and similar technologies to:​

  • Remember your preferences and improve user experience.
  • Analyze site traffic and usage patterns.
  • Support security and fraud prevention.

You can manage cookies through your browser settings or applicable consent tools, but some features of the website may not function properly if certain cookies are disabled.

  1. Children’s Privacy

Our website and SMS programs are not directed to children under the age of [13/16] and we do not knowingly collect personal information from children.​

If we learn that information from a child has been collected, we will take reasonable steps to delete it as required by law.

  1. International Transfers

If you are located outside of the United States, your information may be transferred to, stored, and processed in a country that may have different data protection laws than your own.​

Where required, we implement appropriate safeguards (such as standard contractual clauses or equivalent mechanisms) to protect personal information during such transfers.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.​

When we make material changes, we will update the “Last Updated” date at the top of this page and may provide additional notice as required by law.

  1. Contact Us

If you have questions about this Privacy Policy, our SMS programs, or your privacy rights, please contact us:​

  • By email: [privacy@digitalio.com]
  • By mail: Digital I/O Inc., 7565 Siempre Viva Road Suite A San Diego, CA, 92154, USA
  • By phone: 619-423-4474